Judy | Hayward
I have two positive experiences with Lily.
The first was from earlier this year when I was acting as the trustee for the sale of a property. I was trying to do my due diligence to make sure the property had multiple offers and so I contacted Lily based on an ad I saw on a website not Zillow and asked her to check with her clients to see if anyone would like to bid. She responded right away and submitted a timely offer. In the end, I had to select another offer, but her professionalism and communication were first rate and I kept her name in the back of my mind.
A couple of months ago, my family unexpectedly had to move, and my husband and I needed a realtor. Guess who we called first. Lol, somebody else that my mother in law said we should use! He had an impressive record, but we just weren't comfortable. We decided to call up and meet Lily, at least get a choice, and see if we would get a better vibe, and after meeting her everything just felt a lot less stressful. As difficult as it was to pinpoint what was wrong with the first guy, it was easy to spot Lily's good qualities. She was experienced but not boastful about her background. She wasn't high pressure sales tactic, she was easy going, pragmatic, and realistic. She was able start work almost right away and kept close to the schedule we were aiming for. She took care of the staging, cleaning, photography, and open houses and presented our home in such a positive light. We were pretty hands off and Lily kept us up to date via emails, calls, and texts. We were able to get the price we wanted, and we were very satisfied with the whole experience.